Return Policy

Last updated:

Our Return Commitment

At Handgifts, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process. This Return Policy outlines the terms and conditions for returning products purchased from our website.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in its original condition
  • The item must be in its original packaging with all tags and labels attached
  • The return must be initiated within 30 days of the original purchase date
  • You must have proof of purchase (order confirmation or receipt)

Items Not Eligible for Return

For hygiene and safety reasons, the following items cannot be returned:

  • Items that have been used, written in, or damaged by the customer
  • Personalized or customized products
  • Items that are not in their original packaging
  • Items returned after the 30-day return period
  • Items purchased on sale or clearance (unless defective)

How to Initiate a Return

To return an item, please follow these steps:

  1. Contact Us: Email us at help@handgifts.world or call us at +1 212 877 7900 to initiate your return. Please provide your order number and reason for return.
  2. Receive Return Authorization: We will provide you with a Return Authorization (RA) number and return instructions.
  3. Package Your Item: Securely package the item in its original packaging, including all accessories and documentation.
  4. Ship the Item: Send the item to the return address provided with your RA number clearly visible on the package.
  5. Track Your Return: Keep your shipping receipt and tracking number for reference.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in your order. We recommend using a trackable shipping method to ensure your return reaches us safely. Handgifts is not responsible for items lost during return shipping.

Refund Process

Once we receive and inspect your returned item, we will process your refund as follows:

  • Inspection Period: We will inspect returned items within 5-7 business days of receipt.
  • Refund Approval: If the item meets our return criteria, we will approve your refund.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Refunds typically appear in your account within 5-10 business days after approval, depending on your payment provider.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different product or size, please return the original item following our return process and place a new order for the desired item. We will process your return refund separately.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at help@handgifts.world or +1 212 877 7900. We will arrange for a replacement or full refund at no cost to you, including return shipping. Please provide photos of the defect or damage when contacting us.

Wrong Item Received

If you receive the wrong item due to our error, we will cover all return shipping costs and expedite your replacement or refund. Please contact us immediately with your order number and a description of the incorrect item received.

Store Returns

Items purchased online can be returned to our physical store location at 606-608 Amsterdam Ave, New York, NY 10024, United States, during regular business hours. Please bring your order confirmation or receipt. Store returns are subject to the same return policy terms and conditions.

Refund Exceptions

In certain circumstances, we may offer store credit or a partial refund instead of a full refund. This may occur if:

  • The item shows signs of use or wear beyond normal handling
  • The original packaging is missing or damaged
  • The return is initiated after the 30-day return period

Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders that have not yet shipped can typically be cancelled without penalty. Once an order has shipped, it will be subject to our standard return policy.

International Returns

Currently, we only ship within the United States. If you have questions about returns for domestic orders, please contact us using the information provided below.

Questions About Returns

If you have any questions about our Return Policy or need assistance with a return, please do not hesitate to contact us. Our customer service team is here to help ensure your satisfaction.

Contact Information

For return inquiries, please contact us:

Handgifts
606-608 Amsterdam Ave
New York, NY 10024
United States
Email: help@handgifts.world
Phone: +1 212 877 7900
Hours: Mon - Sat: 9:00 AM - 6:00 PM

Policy Updates

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically to stay informed about our return procedures.